Employee Assistance Program Handbook

Helping You To Be Your Best

Auburn University's Employee Assistance Program (EAP) is administered through Uprise Health (formerly American Behavioral). An EAP is a confidential assessment, counseling and referral service for all full-time, benefit-eligible employees and their eligible dependents who need help with issues in life to include:

  • Marital and family issues

  • Alcohol and other drug dependency

  • Stress-related issues

  • Financial/legal referrals

  • Emotional problems

An EAP counselor can help identify problems and assist employees and dependents in working through them. The counselor can also determine the best alternatives and, if necessary, make appropriate referrals to other professionals who specialize in particular areas. The program is:

  • Confidential: All information is kept strictly between the individual and the counselor.

  • Informal: A simple phone call starts the process.

  • Free: All counseling offered within the EAP is provided as a benefit by Auburn University.

Additional information on Auburn's EAP is listed below.

EAP QuickDive

Title: Auburn's Employee Assistance Program

Speaker: Debra Walters

Date: April 25, 2023

Length: 2:25

QuickSheet

What Our EAP Offers

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Employee Assistance

  • Short-term counseling

  • Crisis support

  • Work-life issues

  • Training, resources, videos

Legal and Financial Services

  • Financial services

  • Legal services

  • Legal document preparation

  • Online access to wills, trust, power of attorney and more

WorkLife Resources

  • Unlimited 24/7 online access

  • Family and care giving

  • Health and wellness

  • Emotional wellbeing

  • Daily living

  • Child and parenting

  • Adult and eldercare services

  • Webinars, articles and podcasts

How Our EAP Works

  • It is a toll-free telephonic intake and benefit consultation service.

  • Triage and problem assessment are offered.

  • If needed, you can be referred to a counselor or behavioral health professional.

  • You are eligible for six sessions per year for each member of the household, including employee, spouse and unmarried dependents up to age 26.

  • You can contact our EAP when you need assistance with personal issues such as stress, anxiety, marital relationships, drug/alcohol, legal and financial problems or advice and other life-planning or assistance.

What to Expect When You Request Counseling

  • You will speak directly with an Uprise Health representative.

  • You will be asked about your needs to be matched with a counselor.

  • You can schedule your own appointment, or Uprise can help schedule an appointment.

  • If you are in crisis, you will be connected to immediate help.

How to Access Our EAP

EAP benefits are available to all employees and their dependents. 

To connect with Uprise:

  • Call 800-925-5327 or visit the Uprise website (Company Code: AUBURN)

Additional Information

Behavioral health care services (mental health and substance abuse) are also available to employees and dependents.

Whereas the EAP addresses everyday living problems, behavioral health care services address clinical issues such as depression, anxiety, abuse, childhood trauma, substance abuse and other serious disorders.

Uprise Health assists employees and families by identifying and working through conditions that may be a focus of clinical attention such as:

  • Adjustment disorder

  • ADD/ADHD

  • Anxiety disorders

  • Autism

  • Depression and mood disorders

  • Impulse control disorders

  • Schizophrenia and other psychotic disorders

  • Substance abuse disorders

Call 800-925-5327 or visit the Uprise website (Company Code: AUBURN) for more information.

Establishing Your Account

  1. Go to https://members.ibhsolutions.com.

  2. Click Member Portals and select Sign In.

  3. Select “Don’t have an account? Register Now.”

  4. Enter your Last Name and Date of Birth and then click Next. (Each member accessing mental health/substance abuse services must have their own registration and login.)

  5. Select Health Plan from the drop-down menu and then click Next.

  6. You will then be asked to create and/or confirm the following information:

    • Username

    • Password

    • Email

    • Phone number

    • Preferred contact method

    • Secret question and answer

    • Any additional notes (optional)

  7. After entering this information, click Register.

  8. Once you complete the registration process, you will receive an email confirming your request.

    • After your request is approved, you will receive another confirmation email.

    • As you log-in, you will enter a new password.

    • You can login to the member portal using your username and password.

If you are unable to login, please email helpdesk@americanbehavioral.com.

Employees can join online support groups with others who have similar issues to share ideas, support, and encouragement. There is a wide variety of groups, which are confidential and led by certified peer specialists or recovery coaches:

  • Addiction Recovery

  • Anxiety

  • Depression

  • Front Line Employees/First Responders

  • Grief and Loss

  • Parenting

Call 800-925-5327 if you would like additional information. 

Tess is a 24/7 chatbot that offers emotional support and check-ins to boost wellness.

  • Tess helps build resilience and self awareness by practicing coping skills.

  • Reminders and check-ins helps reinforce skills that have been learned.

  • The more chats with Tess, the more she will learn needs and preferences.

Our EAP offers support for work-life issues that impact a member's ability to stay present and productive at work, including:

  • Legal services

  • Personal mediation

  • Financial services

  • Online legal forms

  • Child and parenting resources

  • Adult and elder care services

  • Training and webinars

  • Personal Advantage website (Company code: AUBURN)

Whether planning for the unexpected or for an immediate need, our EAP offers proactive financial coaching and resources. From budget planning to college savings programs and retirement savings, our EAP guides members on the right path.

  • Our EAP offers 30 days of access with a personal money coach who will help identify financial goals, assess current financial situations and provide a suggested detailed action plan.

  • Our EAP also offers hundreds of interactive calculators on everything from auto loans to savings goals.

Call 800-925-5327 or visit the Uprise website (Company Code: AUBURN) for more information.

For employees and/or dependents who need legal counsel, Uprise offers consultative sessions by phone or in person with a local attorney, as well as discounted legal fees and access to online legal forms.

This includes articles, legal definitions, tips, Q&As and a variety of legal information. Users can easily create, save, print and revise online legal forms including wills, contracts, leases and many more.

Call 800-925-5327 or visit the Uprise website (Company Code: AUBURN) for more information.

Call 800-925-5327 to speak with an Uprise representative who can answer questions and help find local services.

  • Child resources included daycare, summer camps, private schools, adoption, tutoring and other child services.

  • Adult and elder care include help with resources for scheduling transportation, meals, exercise classes, in-home and day-care and residential programs.

Last updated: 11/15/2023